FAQ

1. WHAT’S THE DIFFERENCE BETWEEN THE MEDIUM AND LARGE SIZE SHADES?

THE OBVIOUS DIFFERENCES BETWEEN THE TWO SIZES ARE THE SIZE DIMENSIONS AND HOW THEY FIT ON A PERSON. THE MEASUREMENTS OF THE TWO SIZES ARE SHOWN ON THE COLLECTION PAGE UNDER EACH STYLE AND SIZE OF SHUTTER SHADES. WE GENERALLY RECOMMEND THE MEDIUM SIZE FOR BOYS AND GIRLS UP TO AGE 15, AS WELL AS PERSONS WITH SMALL, NARROW HEADS. THE LARGE SIZE GENERALLY GIVES THE BEST FIT FOR ADULT MEN AND WOMEN.

2. DO YOU GUYS SHIP TO (INSERT YOUR COUNTRY HERE)?

YES, WE SHIP TO EVERY COUNTRY. AS LONG AS YOUR ADDRESS IS LEGITIMATE WE CAN GET YOU YOUR ORDER.

3. HOW MUCH DOES IT COST TO SHIP TO MY CITY/COUNTRY?

WE CHARGE $6.95 FOR SHIPMENTS DELIVERED WITHIN THE USA VIA USPS FIRST CLASS, $9.95 FOR SHIPMENTS TO CANADA VIA USPS FIRST CLASS INTERNATIONAL, AND $15.95 FOR SHIPMENTS OUTSIDE OF THE USA AND CANADA VIA USPS FIRST CLASS INTERNATIONAL. USPS FIRST CLASS IS THE BASIC STANDARD METHOD OF SHIPPING FOR ALL ORDERS. YOU CAN SELECT BETWEEN OTHER METHODS OF SHIPPING AS WELL, WHICH WILL COST A BIT MORE PER TERRITORY.

4. HOW CAN I TRACK MY PACKAGE?

AFTER YOUR ORDER IS PLACED, YOU WILL RECEIVE AN EMAIL CONFIRMING YOUR ORDER AND, DEPENDING ON WHAT SHIPPING METHOD YOU SELECT, THE EMAIL WILL INCLUDE TRACKING INFORMATION.

5. HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?

WE ARE BASED IN LOS ANGELES, CALIFORNIA, USA. IF YOU ARE LOCATED IN THE USA, IT GENERALLY TAKES 5-9 BUSINESS DAYS TO ARRIVE VIA USPS FIRST CLASS SHIPPING. IF YOU ARE LOCATED IN CANADA, IT GENERALLY TAKES 3-5 WEEKS VIA USPS FIRST CLASS INTERNATIONAL SHIPPING. IF YOU ARE LOCATED OUTSIDE OF THE USA AND CANADA, IT GENERALLY TAKES 5-8 WEEKS TO ARRIVE VIA USPS FIRST CLASS INTERNATIONAL SHIPPING. SELECTING USPS PRIORITY MAIL IS THE BETTER SHIPPING OPTION IF DELIVERY TIME IS A BIG FACTOR IN YOUR PURCHASE.

6. WHAT IS YOUR RETURN POLICY?

WE ACCEPT ALL RETURN REQUESTS IF THEY ARE MADE WITHIN 30 DAYS OF PURCHASE. PLEASE EMAILRETURNS@SHUTTERSHADESONLINE.COM TO REQUEST A RETURN.

7. WHAT IS YOUR EXCHANGE POLICY?

WE ACCEPT EXCHANGES FOR DIFFERENT COLORS OR SIZES IF THE PURCHASE WAS MADE WITHIN 30 DAYS OF THE EMAIL REQUEST. PLEASE EMAIL EXCHANGES@SHUTTERSHADESONLINE.COM TO REQUEST AN EXCHANGE.

8. OUR STORE WOULD LIKE TO CARRY SHUTTER SHADES. HOW DO WE BECOME A RETAILER?

PLEASE SEND AN EMAIL TO RETAILSALES@SHUTTERSHADESONLINE.COM. WE WILL SEND YOU INSTRUCTIONS FOR HOW LOG INTO THE DISTRIBUTOR SECTION OF OUR WEBSITE TO COMPLETE OUR ONLINE RETAILER APPLICATION FORM.

9. WHEN ARE YOU GUYS COMING OUT WITH (INSERT IDEA FOR A SPECIFIC COLOR OR STYLE HERE)?

WE HAVE A VERY DEDICATED, CREATIVE TEAM THAT IS CONSTANTLY BRAINSTORMING NEW STYLES AND IDEAS. WE GET TONS OF SUGGESTIONS IN PERSON AND VIA EMAIL FOR PRODUCTS TO DESIGN AND OFFER. IF YOU HAVE A GREAT IDEA, WE WOULD LOVE TO HEAR IT! THERE’S NO GUARANTEE THAT WE WILL ACTUALLY CONSIDER YOUR SUGGESTION OR DEVELOP IT, BUT WE APPRECIATE THE FACT THAT YOU ARE INSPIRED BY OUR STYLE AND MOVEMENT ENOUGH TO IMPROVISE OUR PRODUCTS AND SHARE YOUR IDEAS WITH US.

10. I AM INTERESTED IN BUYING A BULK QUANTITY. IS THIS POSSIBLE? IF SO, IS THERE A DISCOUNT FOR BUYING IN BULK?

WE ARE VERY SELECTIVE WHEN IT COMES TO THESE REQUESTS. WE ANALYZE THESE ON A CASE-BY-CASE BASIS. IF YOUR REQUEST IS APPROVED, THEN YES THERE IS A DISCOUNT, BUT ONLY IF THE AMOUNT IS OVER A CERTAIN QUANTITY OF SHADES. PLEASE SEND AN EMAIL TO SALES@SHUTTERSHADESONLINE.COM IF YOU HAVE SUCH A REQUEST.

11. WHAT RETAIL LOCATIONS CAN I FIND SHUTTER SHADES IN?

YOU CAN SEE A LIST OF OUR RETAILERS HERE.

12. HOW DO I KEEP UP WITH NEW SHUTTER SHADES PRODUCTS AND EVENTS?

WE POST ALL OF OUR UPCOMING PRODUCT RELEASES AND EVENTS ON OUR BLOG THAT WE UPDATE FREQUENTLY, SO BOOKMARK THE PAGE AND CHECK IT OUT OFTEN.

13. IS THERE A SHUTTER SHADES STREET TEAM?

NOT AT THIS TIME, BUT WE ARE WORKING ON A PLAN TO CREATE SOMETHING LIKE THIS. IN THE MEANTIME, WORD OF MOUTH FROM YOU GUYS IS HUGE FOR US SO SPREAD THE WORD!

14. CAN YOU SEND ME A FREE PAIR OF SHADES? I’LL TELL EVERYONE I KNOW ABOUT SHUTTER SHADES!

IF WE SENT OUT A PAIR OF SHADES EVERY TIME WE GET THIS QUESTION, WE WOULDN’T HAVE ENOUGH SHADES IN STOCK TO SELL. IN SHORT, NO WE CAN’T. SORRY!

15. DO YOU HAVE A MYSPACE PAGE?

YES, CHECK IT OUT AT MYSPACE.COM/SHUTTERSHADES. MAKE SURE TO ADD US AS A FRIEND AND PUT US IN YOUR TOP FRIENDS (IF YOU THINK WE’RE COOL ENOUGH!).

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